Skip to main content
General Strike Anniversary
Grayling faces growing anger over GTR fiasco
Chaotic rail privateer mocked for telling harassed staff to ‘nod and smile politely’ when dealing with frustrated passengers
A protest during the launch of LNER trains yesterday

CHRIS GRAYLING faced fresh calls to resign yesterday after Britain’s worst-performing railway told staff to deal with frustrated passengers with “positive body language.”

“Open palms” and “understanding … facial expressions” were recommended when dealing with train users exasperated by the chaos on Govia Thameslink Railway.

Rail union RMT said GTR’s sensational briefing, revealed yesterday, showed the Transport Secretary’s “incompetence” was “putting railway staff at risk.”

The 95th Anniversary Appeal
Support the Morning Star
You have reached the free limit.
Subscribe to continue reading.
Similar stories
A Eurostar e320 high-speed train heading towards France through Ashford in Kent
International Women’s Day 2026 / 7 March 2026
7 March 2026

Sexual harassment on Britain’s railways is rising sharply, according to the British Transport Police, yet too many women still feel reporting is futile. LYNNE WALSH asks why the burden of safety all too often remains on women themselves

Rail staff at Waverley station, Edinburgh
STUC Women’s Conference 2025 / 30 October 2025
30 October 2025

EDDIE DEMPSEY explains why the RMT is calling for urgent action against assaults on staff and passengers on our public transport system

A man showing signs of depression (picture posed by a model)
RMT Conference 2025 / 23 June 2025
23 June 2025
Eddie Dempsey
Features / 23 June 2025
23 June 2025

Our members face daily abuse, being spat at, sometimes even deadly assaults, and employers fail to take the issue seriously despite the increasing danger, writes RMT general secretary EDDIE DEMPSEY