A protest during the launch of LNER trains yesterday
CHRIS GRAYLING faced fresh calls to resign yesterday after Britain’s worst-performing railway told staff to deal with frustrated passengers with “positive body language.”
“Open palms” and “understanding … facial expressions” were recommended when dealing with train users exasperated by the chaos on Govia Thameslink Railway.
Rail union RMT said GTR’s sensational briefing, revealed yesterday, showed the Transport Secretary’s “incompetence” was “putting railway staff at risk.”
Sexual harassment on Britain’s railways is rising sharply, according to the British Transport Police, yet too many women still feel reporting is futile. LYNNE WALSH asks why the burden of safety all too often remains on women themselves
EDDIE DEMPSEY explains why the RMT is calling for urgent action against assaults on staff and passengers on our public transport system
