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Smart Machines and Service Work: Automation in an Age of Stagnation
Why the new machine age promised by artificial intelligence and digitital technology is a myth

“THE robots are coming” is the clarion call from organisations such as the European Central Bank and the World Trade Organisation, as well as in business media generally.
But it also being heeded in the university sector, chiefly in its business schools where the managerial class is incubated.
Hope and fear divide responses to the vista of robots marching over the horizon.
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