TRANSPORT union RMT has urged rail operator Avanti to address ticket office staff shortages on the West Coast Mainline.

Plans to close ticket offices nationwide were axed in 2023 after a successful campaign led by the rail union but RMT says that Avanti is yet to reverse staffing decisions made during the closure threat. 

The union has accused the firm of failing to replace staff who have retired, left, or taken voluntary redundancy; staff are under significant strain, with increased workloads contributing to rising sickness levels.