THE HOME OFFICE eVisa system mixed up a woman’s identity with her twin sister, leaving her stranded in Spain despite having settled status in Britain.

Staff told Nidia Webb she was facing a “known issue” when she was blocked for taking a flight back home because her digital settled status was linked to her identical twin’s details, she told Politico yesterday.

Despite living in Britain for eight years, Ms Webb was told that her status could not be “properly matched” to her identity.

She also said the Home Office promised to fix the problem over a phone call, but later sent her sister an email confirmation instead of contacting her.

“Had I not spent hours on the phone trying to resolve the matter, I have no idea how long I could have remained stranded abroad,” Ms Webb said.

Immigration campaign group the3million said it has seen similar cases before, highlighting issues within the eVisa system rolled out after Brexit.

“We regularly see people not only denied boarding, but also compensation, as carriers and the Home Office play a blame game shifting responsibility between each other,” the group told Politico.

The Home Office has also been unable to get in touch with up to 200,000 people who have lived in Britain for decades to transfer their old immigration documents onto the new digital system, according to the Guardian last year.

A department spokesperson said the eVisa system has already been used successfully by “over 10 million people” and that they are “committed to data accuracy,” adding that “In the rare cases where errors are identified, the majority of cases are resolved within 24 hours.”