Unions slam BT plans to replace thousands of workers with artificial intelligence by the end of the decade
A general view of the head office of BT, the BT Centre, in Newgate Street, central London
UNIONS slammed BT yesterday after it announced plans to slash up to 55,000 jobs by the end of the decade and replace many workers with artificial intelligence (AI).
The telecoms giant claimed it needs to cut costs, with up to a fifth of the staff facing the axe coming from customer services as “generative AI” comes online.
“Whenever you get new technologies you can get big changes,” chief executive Philip Jansen suggested.
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