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NEU Senior Industrial Organiser
Consumer watchdog demands better rail service and calls for automatic compensation for passengers

CONSUMER watchdog Which? is calling for automatic compensation for rail passengers who are delayed.

Its researchers polled 14,000 passengers on their satisfaction with rail services and the privateers ranked poorly.

Chaotic Southern was deemed the worst rail operator for the third year in a row, with a satisfaction score of just 28 per cent.

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