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Capita’s handling of army recruitment branded ‘abysmal’ by MPs

THE Ministry of Defence (MoD) was “naive” to award outsourcing giant Capita a contract to handle recruitment for the British Army, a scathing new report by MPs says today.

Parliament’s public accounts committee (PAC) has branded Capita’s performance “abysmal” and “terrible,” warning that the firm “failed to meet the army’s recruitment targets every single year of the contract.”

The cross-party group of MPs said that this was “an unacceptable level of service delivery” and that the army and Capita “must share blame for soldier recruitment failures.”

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