KICK It Out accepts “communication breakdowns” meant Anton Ferdinand did not receive the right assistance during his racism case, but says the bigger issue is its lack of capacity to deal with the flood of complaints it receives.

The Football Association said Monday night’s BBC documentary about Ferdinand’s racism case involving John Terry featured “substantial and serious inaccuracies” from Kick It Out’s head of development Troy Townsend.

Townsend told Ferdinand that his organisation was unable to speak to victims of discrimination during an investigation.