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Charity calls for older people to have legal right to access public services offline

OLDER people should have a legal right to access all public services offline, Age UK said today.

The charity conducted research on the challenges posed by the shift to a “digital-first” approach in essential services such as healthcare and finance.

A survey of 1,000 people over 60 found that a third believe life is harder than it was five years ago because more services are online.

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