British Gas forks out £1.7m over failure to tell prepayment customers of top up system switch
BRITISH GAS has been forced to fork out £1.7 million over a top-up blunder which threatened to leave thousands of vulnerable pre-payment customers without energy in winter.
Britain’s biggest energy supplier failed to inform more than 250,000 pre-payment customers about changes to how accounts can be topped up until almost a month after the switch.
The company switched in-store payment systems from PayPoint to Payzone earlier this year.
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