Latest editorial
BROADBAND customers will get compensation for poor service more quickly under an Ofcom scheme announced yesterday that is expected to pay out £142 million a year.
Companies including BT, Sky, TalkTalk, Virgin Media and Zen Internet have agreed to automatically credit customers’ accounts if they experience slow repairs, missed appointments or delayed installations, so they do not have to chase companies.
The watchdog said currently only around 15 per cent of those who complain get a refund, mostly of small amounts.
The future does not have to be climate chaos and social breakdown. MARC VANDEPITTE looks at the alternatives offered by the Global Justice Report, co-authored by Thomas Piketty
CLAUDIA WEBBE says the horrific price British patients will pay for this NHS deal is now clear — and there’s time to get out of it, if MPs will only force the issue
JAMES NALTON takes a look at the German league’s move to grow its audience in Britain, and around the future of football on TV in general